1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 24-hour delivery window starts. In case of Courier Products, cancellation is not possible if the product is dispatched, and for Personalised Products, once placed can not be cancelled.


2. Cancellation of order shall be made by mail with Subject: ” Cancellation Request” and sent to sribyjaipri@gmail.com


Mail shall contain the following details:-


a. Order ID:

b. Cancellation Reason:

c. Refund Account Details:


3. Cancellation shall be initiated after a formal order cancellation request is received at sribyjaipri@gmail.com


4. Refund shall be made under the following conditions:


a. Order was cancelled.

b. Order was not delivered to the recipient. ( This does not include the case for an unfounded recipient )

c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true. The refund will be credited to the customer's bank account


5. A refund can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund, and the decision of our management will be final. Your refund will be processed, and it will be credited within 2-3 business days. The refund amount under no circumstances can exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount actually paid by the customer.


6. Any extra amount credited to the Sribyjaipri account may be considered for order enhancement but will not be refundable.


7. In all matters concerning Cancellation and refund, Sribyjaipri shall have the deciding hand.


8. Sribyjaipri may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information, we will notify you by email or an announcement on the website.


9. If you have any questions/comments about our Cancellation and Refund Policy, please email us at sribyjaipri@gmail.com


10. Sribyjaipri offers a 24-hour return policy on unused items that have not been customised. Please note that customised products are not eligible for returns.